Found this old gem in my archives: MISSING OCTAVE INSIGHTS, INC. Newsletter 1/24/07 © 2007, All Rights Reserved http://www.MissingOctave.com An Ogre’s Guide to Quality Systems To misquote a famous green ogre, Quality Systems “are like onions. They have layers.” We’ve all seen management try to force-fit a one-size-fits-all quality system on a business or product, … Continue reading